Shipping policy

Pawvera Shipping Policy

Last updated: September 7, 2026

Thank you for choosing Pawvera. We aim to provide a smooth, reliable, and timely delivery experience for you and your companion. Please review our shipping policy below.

Processing Times Orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day. If we experience unusually high order volume, processing times may be extended. We will notify you if there are significant delays.

Shipping Rates & Delivery Estimates Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days Delivery estimates are provided by carriers and are not guaranteed.

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24–48 hours to appear.

Shipping Destinations We currently ship within the United States. International shipping may be added in the future.

Lost, Stolen, or Delayed Packages Pawvera is not responsible for packages that are lost, stolen, or delayed due to carrier issues. If your tracking shows “delivered” but you cannot locate your package, please contact the carrier directly. We will assist where possible, but carriers must complete the investigation.

Incorrect Shipping Information Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately. If the order has not shipped, we will update the address.

Damaged Packages If your order arrives damaged, please email us within 7 days of delivery with photos of the packaging and item. We will replace the item at no cost to you.

Shipping on Returned Items Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged

  • The wrong item was shipped

  • There was a fulfillment error

Please refer to our Return & Refund Policy for full details.

Cancellations Orders may be canceled within 2 hours of purchase if they have not yet been processed or shipped.

Contact For shipping questions or support, contact us at: Pawverahq@gmail.com