Refund policy

Pawvera Return & Refund Policy

Last updated: September 7, 2026

At Pawvera, we want you and your companion to feel confident and delighted with every purchase. If something isn’t quite right, we’re here to help.

Eligibility for Returns We accept returns on most items within 30 days of delivery, provided the item meets the following conditions:

  • The item is unused, unwashed, and in its original condition

  • All original packaging, tags, and accessories are included

  • The item is not marked as final sale

Items that show signs of wear, damage, or use may not be eligible for a refund.

Non‑Returnable Items For safety and hygiene reasons, the following items cannot be returned:

  • Treats, food, or consumables

  • Grooming products

  • Gift cards

  • Items marked “Final Sale”

Exchanges If you need a different size or color, you may request an exchange within 30 days of delivery. Exchanges are subject to product availability.

Refunds Once your return is received and inspected, we will notify you of approval or denial. Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to process the refund. Shipping fees are non‑refundable unless the return is due to an error on our part.

Damaged or Incorrect Items If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will replace the item at no cost to you.

Return Shipping Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged

  • The wrong item was shipped

  • There was a fulfillment error

We will provide a prepaid return label in those cases.

Cancellations Orders may be canceled within 2 hours of purchase if they have not yet been processed or shipped. Once an order enters fulfillment, it cannot be canceled.

How to Start a Return To begin a return or exchange, email us at: Pawverahq@gmail.com

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item is damaged

Contact If you have any questions about our return or refund process, reach out anytime: Email: Pawverahq@gmail.com